Question 1

How do I get started with an evaluation or therapy?

Accepted Answer

Getting started is easy. You can call to schedule a free phone consultation or complete the Get Started form on the website. A member of the office team will reach out to learn more about your needs, discuss scheduling preferences, and answer any questions. Once scheduled, enrollment forms are provided and a benefits check is completed with your insurance provider to help confirm coverage.

Question 2

Do you offer in-home evaluations or therapy services?

Accepted Answer

We provide clinic-based outpatient evaluations and therapy services at each of our clinic locations. In-home evaluations and treatments are not offered.

Question 3

How long are therapy sessions, and how often do they typically occur?

Accepted Answer

Therapy sessions typically last 30 minutes. Session frequency is individualized based on needs and family scheduling preferences, with two to three sessions per week being common for many clients.

Question 4

What if an evaluation has already been completed by another provider?

Accepted Answer

In many cases, a new evaluation is not needed if a recent assessment is available. Existing reports can be reviewed to determine whether they provide enough current information to begin services. A new evaluation may be recommended only if there has been a significant change in needs or if additional information is required to guide care.

Question 5

What options are available if therapy cannot be continued at your clinic after the evaluation?

Accepted Answer

If ongoing treatment at the clinic is not possible, the evaluation report can be shared with other therapists, educators, and medical providers. The report is designed to provide clear findings and recommendations that can support continuity of care across settings.

Question 6

What information is included in an evaluation or assessment report?

Accepted Answer

Evaluations include a comprehensive written report outlining developmental performance observed during the assessment. The report includes performance scores when applicable, a clear summary of strengths and areas of need, clinical impressions, therapy recommendations, and suggested treatment goals. This report can be shared with teachers, pediatricians, and other providers to support coordinated care.

Question 7

Does insurance typically cover therapy services?

Accepted Answer

Coverage varies by insurance plan and provider. The clinic is credentialed with most major health insurers, but benefits differ widely between plans. Before services begin, it is important to understand what your specific plan covers, as speech, language, and feeding therapy may or may not be included. A benefits check can help clarify coverage, but contacting your insurance company directly provides the most accurate information.

Question 8

How do I request insurance reimbursement for out-of-network therapy?

Accepted Answer

For out-of-network services, an itemized invoice is provided after therapy sessions. The invoice includes diagnosis information, treatment codes, session duration, fees paid, and a description of services, along with practice details such as tax ID and license numbers. This documentation can be submitted directly to your insurance company for potential reimbursement.

Question 9

What if my insurance doesn't cover services?

Accepted Answer

We offer flexible payment options and can work with you to create a payment plan that fits your budget. Contact us to discuss your options.

Question 10

Do I need a referral from my doctor?

Accepted Answer

Some insurance plans require a referral or prescription for therapy services. We recommend checking with your insurance provider to understand their requirements.

Question 11

How do I get pre-authorization?

Accepted Answer

We can help guide you through the pre-authorization process. Visit our Insurance page for detailed information on working with your insurance provider.

Question 12

If a friend, relative, or sitter brings my child to sessions, how will I receive updates on their progress?

Accepted Answer

With your permission, home programming and session performance can be shared directly with the caregiver who brings your child to sessions and communicated to you as the parent or guardian through text or email. In addition, in-person or telehealth parent education sessions are available and focus specifically on collaboration and discussion of home carryover strategies.

Frequently Asked Questions

General Questions

Evaluation Process

Insurance & Billing

Parental Concerns

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